Privacy Policy
 

We recognize that your privacy is of supreme importance and want you to shop with confidence. We want you to buy with confidence and guarantee that your information will not be sold to third parties but will be used solely by our company. 
All personal and payment information submitted to ERIC PETERSEN remains secure at all times.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

The Crawford-Petersen Group Inc. (“ERIC PETERSEN”) is committed to protecting the privacy of any personal information we collect about you. It is an important aspect of the way ERIC PETERSEN conducts its business.
The purpose of this Privacy Policy is to describe to you the types of information we gather and how we use this information. This
Privacy Policy applies to the personal information of all individuals. As our business evolves, we may update this policy, and the other Legal Policies described here, so we encourage you to review this page periodically for updated information.


Privacy Policy Effective for Canada
It is the policy of ERIC PETERSEN to comply with privacy legislation within the jurisdiction of Ontario, Canada. If you are located outside of Canada please know that the information you provide to us is being transmitted to and processed in Toronto, Ontario, Canada and will be subject to relevant provincial and Federal law, which may be different from the laws of your location. Also, as with many websites, this Website may put

cookies and local shared data on your computer or device. This information may be used by us or our agents on our behalf to improve the website user experience for our customers or for other business purposes.


What is Personal Information?
“Personal Information” is any information that can be used to identify an individual. This includes your name, age, telephone number(s), address, credit card details, email address and any other personally identifiable information that you choose to provide ERIC PETERSEN. It does not include business contact information, when used for business communications.

Identification, Collection, Use and Disclosure of Personal Information
1. When does ERIC PETERSEN collect Personal Information?
We collect various types of Personal Information from you when:
o you provide it at the time of purchase
o when you sign up for our mailing list
o when you make inquiries using the EricPetersenToronto.com website (“Website”)
o when you require that an item be shipped or repaired
o when you contact us
o To protect our brand and our business, ERIC PETERSEN may require you to provide information to verify your identity to complete a purchase or if you seek to return a product.

2. Why does ERIC PETERSEN Collect your Personal Information?
We use Personal Information to develop and manage our relationship with you and to provide goods and services in the ordinary course of business. We use Personal Information in an effort to:
o create a superior shopping experience
o permit you to purchase directly in the store
o authenticate purchases, payments and process orders
o protect you and us from error and fraud
o keep you informed of our special events or product offerings
o communicate with you regarding orders
o arrange delivery of purchases, returns or repairs
o improve operational efficiencies
o understand your preferences, recommend particular products or services to meet your needs and desires
o respond to your inquiries or other communications
o protect the integrity of our brand
o any additional purpose set out in this Privacy Policy or which you may subsequently be informed about or consent to.

You can visit the Website without identifying yourself, including your email address. Our web server may collect information related to your visit to the Website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page that is viewed by that IP address and what country you are from. We use this information to monitor our Website’s performance (such as number of visits, average time spent, page views) and for our business purposes such as working to continually upgrade our website.

3. How does ERIC PETERSEN Use and Disclose Your Personal Information?
Personal Information collected by ERIC PETERSEN will only be used or disclosed for purposes described in this Privacy Policy or for other purposes that we have informed you of at the time of collecting that information or for which we obtain your consent subsequent to collection.
We may use or disclose your Personal Information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

4. When may ERIC PETERSEN disclose Personal Information?
ERIC PETERSEN treats the Personal Information of its clients with the strictest confidentiality. We will never sell, trade, rent or lease your Personal Information to any other organization. We will only transfer or disclose Personal Information to Service
Providers (defined below); as described in this Privacy Policy; or as you may consent.

Service Providers:
ERIC PETERSEN uses trusted third parties to act on our behalf to assist us to manage our customer relationships by performing such functions as fulfilling orders, delivering packages, processing credit card payments, managing our website, or providing customer service (“Service Providers”).
We may share your Personal Information with our Service Providers who require such information to assist us with managing our relationship with you. When we retain Service Providers, contractual or other appropriate means are used to ensure compliance by such third parties with this

Privacy Policy. No Service Provider will have any independent right to use or disclose Personal Information provided to them by us.
Other disclosures:
ERIC PETERSEN also may disclose Personal Information about you in order to:
o protect or enforce the legal rights, privacy or safety of our employees, agents, and contractors
o protect the safety and security of visitors to our website, stores or other properties
o protect against fraud or other illegal activity, unauthorized resale or for risk management purposes
o collect debt
o respond to inquiries or requests from government or public authorities
o permit us to pursue available remedies or limit the damages that we may sustain
o enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program
o comply with applicable laws or legal process.

5. Social Media
We have incorporated some third-party social networking features onto our Website. Through these platforms we may receive some personal information and website usage information about you. This Privacy Policy applies to any such information. Please note that social media platforms have their own privacy policies, which we encourage you to read. In accordance with those policies (and the privacy settings you have set within your social media platforms), information about your activities on our Website may be published to your social network. For example, it may be published on your network that you “like” a particular design from our website.
ERIC PETERSEN shall not be held liable to any misuse of personal information by social networking platforms linked on our website or hacking into data bases of information belonging to these social networking platforms.

6. Your Consent is Important to Us
It is important to us that we collect, use or disclose your Personal Information where we have your consent to do so. We assume that, unless you advise us otherwise, by providing us with your Personal Information directly, and if you decide to use the Website, by agreeing to the Website Terms and Conditions posted on the website, you consent to the collection, use and the disclosure of your information, including personal and financial information, by ERIC PETERSEN on the terms described in this Privacy Policy.

Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism) or expressed. Expressed consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you purchase an item from the store or the website or seek to return it, it is implied that you consent to the collection, use and disclosure of your Personal Information for purposes related to that transaction and to validate that the Personal Information will be eligible for future services by ERIC PETERSEN and for any other purposes identified to you at the relevant time. By choosing to provide us with your Personal Information, ERIC PETERSEN will assume your consent to its collection, use or disclosure your Personal Information in accordance with the principles outlined in this Privacy Policy and as may be further outlined at the time of collection. As a general rule, ERIC PETERSEN collects Personal Information directly from you. In those circumstances where the Personal Information that we collect about you is held by a third party, we will obtain your permission before we seek out this information from such sources (such permission may be given directly by you, or implied from your actions) or we will take reasonable steps to ensure that such third parties have represented to
us that they have a right to disclose that information to us. Where permitted or required by applicable law or regulatory requirements, we may collect information about you without your knowledge or consent.

7. Your Consent to receiving other information from us
By providing us with your contact information, you agree and consent to ERIC PETERSEN sending you information, by any media and at any address of yours which you have provided to ERIC PETERSEN, concerning any ERIC PETERSEN product promotion, advertisements, marketing information or other customer related materials. All communication to you by email will include an option for you to cancel, unsubscribe and withdraw your consent at any time.

8. Withdrawal of consent and modification of information
You may modify your Personal Information at any time by calling or emailing us for assistance.